If you’re experiencing technical issues or anything unusual while using Traverse, we want to make sure your concerns are addressed quickly and effectively.
For anything related to the Traverse app (such as flashcards not loading, review bugs, syncing issues, or account problems), please contact their support team directly at:
When reaching out, try to include:
A clear description of the problem
What device/browser you're using
Any relevant screenshots or error messages
Steps to reproduce the issue, if possible
Since Traverse is an independent platform, Mandarin Blueprint does not have control over technical issues on their side. For the fastest resolution, contacting their team directly is the best option.
If you're unsure whether an issue is related to Traverse or Mandarin Blueprint, feel free to ask us at contact@mandarinblueprint.com and we’ll help point you in the right direction.