How Do I Reverse Payments?

Payments can be reversed in the Make Deposits screen before deposited or from the Client > Payments screen.

The icon to reverse a payment is located in the Actions column.

When a payment is reversed, the payment amount will be added back to the Invoice Balance automatically.

Please Note:  If payments have been deposited, Mango Billing will still allow the payment to be reversed.  This will cause your deposit report to be out of balance since the deposit amount is recorded when grouping payments and saving.  It is better to reverse payments BEFORE making a deposit.

If a credit card payment was voided but the client payment is still reflecting as paid, go to Client>Payment and to the left of the specific payment , use the green reverse arrow to reverse the credit card payment. Mango doesn't automatically remove the payment.