Markable lets Instagram and Facebook creators connect their accounts to manage Auto DM, comment replies, Link in Bio, and related features. This page explains what data we store and how you can request its deletion.
What data we store
When you connect your Instagram or Facebook account to Markable, we may store:
Your connected account information, including your Instagram or Facebook account ID, username, and access tokens;
Your posts, Reels, and Stories retrieved from the connected account, and the reply content you configured for them;
Your automation settings, including Auto DM, comment reply, and related configurations;
Basic usage records needed to operate these features.
How to request data deletion
To request deletion of your data, email us at support@markable.ai with:
The subject line “Data Deletion Request.”
Your connected Instagram or Facebook account username or handle.
Your Markable account information including your email address.
After your data is deleted, you will need to reconnect your Instagram or Facebook account and set up Auto DM again. Your previous Auto DM settings will no longer be available. Deleting this data does not delete your Markable account.
We will verify your request, permanently delete the associated data within 5 business days, and send you a confirmation once the deletion is completed.
Contact
If you have any questions about your data, contact us at support@markable.ai.