What is Auto DM?
Auto DM is Markable’s version of an automatic response chatbot that can be used to send deep links to your viewers. Creators can set up Auto DM for any of their past posts, as well as schedule responses for future posts. Simply set a keyword to trigger the response, and when your viewers comment that keyword, the response will be automatically sent within just a few seconds. Keep reading below to learn more!
Enable Auto DM in the Markable App
In order to get the most out of the Markable app, you will need to connect your Instagram and Facebook accounts to the Markable app. You will need a Facebook Page that has been connected to your professional Instagram account. Here is Meta’s tutorial on how to complete connecting your Instagram account to your Facebook Page. Please complete these steps before continuing the process of linking your Facebook account to Markable.
Click the “Bio+AutoDM” tab in the navigation bar at the bottom of the screen
Click the “Connect with Facebook, IG & Enable AutoDM”
Enter your Facebook login credentials, then click “Log in”
If applicable, enter the security code
Click “Save” to save your login information
Turn on Apps, Websites and Games
If you have already enabled this, you will not get this message
Allow Cookies
Click “Continue as ___”
If the connection is successful, you can choose which of your Pages you want to connect to and manage with Markable.
If the connection is not successful, please see the AutoDM troubleshooting section at the end of this article.
Enable Message Control in Your Facebook Settings
If you previously used another app or service to automate your DMs, you may need to change your Facebook settings to make Markable the primary DM tool.
Open your Facebook Page.
Click the profile icon in the top right corner → Settings & Privacy → Settings
In the left-hand menu, select Page Settings.
Find Advanced Messaging Settings or Messenger Platform Settings on the left side.
Scroll down to find:
“Connected Apps” or “Business Integrations”
You will see the tools you’ve connected (such as ManyChat, Chatfuel, Chatmatic, or other company names).
Remove the app that you don’t want to act as your primary tool (for example, Company B).
Keep the tool you want to use (for example, Company A).
AutoDM Scheduler
Use the scheduler to set up an AutoDM for your next social media post. Once the post goes live, the AutoDM Reply Preview in the Scheduler will automatically attach to the post.
Click the “Bio+ AutoDM” tab in the navigation bar at the bottom of the screen
Click the “Schedule AutoDMs” button in the bottom right corner of the screen
Use the toggle switches to enable for the next post on Instagram and/or Facebook
Choose if you want this response to apply to only your next post OR to all upcoming posts.Please note:
If you choose “Apply to the next post only”, the AutoDM reply will attach to only the next post
If you choose “Apply to all upcoming posts” the AutoDM reply will be attached to all upcoming posts until you manually change it.
Enter keywords to trigger the Auto DM response.
Use a comma to separate multiple keywords.
Keywords are not case sensitive.
“Anyword” trigger: Turn on the Anyword trigger toggle to send an AutoDM to everyone who comments on your post.
Reply Preview
Customize the appearance of your AutoDM response
Change the cover image
Click the Pencil icon in the top right corner to upload an image from your device
If you do not upload a custom image, the default image is the cover image of your IG/FB post
Headline and Description
Below the preview image, click the Pencil icon to edit the text of the headline and description
Enter the text in the designated boxes, then click the “Save” button.
Add Links: You can add up to 5 image cards with up to 3 link buttons per card.
Click the “+Add Link” button
Set a display name for the link
Copy and paste the URL, or
Click the search bar to add one of your existing Markable link
Click the “Save” button
Add additional image cards
Click the plus sign “+” on the right side of the screen to add an additional image card.
Repeat steps 1-3 to customize each image card
Save: Click “Save” in the top right corner to save your changes
Create an Auto Reply Response For Existing Posts
Click the “Bio+AutoDM” tab in the navigation bar at the bottom of the screen
Select the “Shop My Instagram” tab
Click on the cover image of the post
Toggle the switch to the ON position for “Auto reply DM Enabled?”
Customize your AutoDM response. (See “AutoDM Scheduler” for detailed instructions)
Click the “Bio+AutoDM” tab in the navigation bar at the bottom of the screen
Select the “Shop My Facebook” tab
Click on the cover image of the post you
Toggle the switch to the ON position for “Auto reply DM Enabled?”
Customize your auto response. (See “AutoDM Scheduler” for detailed instructions)
Other Details
Reorder your links
Press and hold the 6 dots on the left side of the link button. Drag and drop the button to reorganize them.
Delete a link
Swipe to the left and click the red “Delete” button when it appears
Delete an image card
Click the “Delete Card” button, which appears at the bottom right corner of each card created.
Create a shoppable link for your BioLink page (See BioLink tutorial for more details)
Click the Star icon for whichever link you want to make shoppable from your BioLink Page.
If you do not want to create a shoppable link, click the Star icon on an unused link slot button
Auto DM Troubleshooting
Why is my AutoDM suddenly not working?
Please check that your Facebook access token is current. You will see a message in the “Bio+Auto DM” tab asking you to re-enable AutoDM access. While this is a normal occurrence, it should be rare. If you notice you have to re-enable often, or are still having trouble with AutoDM even when access is enabled, please send us an email to success@markable.ai.
Why do I sometimes need to re-enter my Facebook login credentials?
The Facebook access token usually expires once every 30 days. This is a security feature put in place by Meta to protect your account from unauthorized access. To keep your AutoDMs running smoothly, you should receive an automated email when your Facebook account is disconnected from your Markable account. You will need to renew the access token by entering your login credentials again.
What if my Facebook access is denied?
Please review the “Trouble Shooting AutoDM: Facebook Authorization Failure” article. If you are still having trouble after following this tutorial, please contact success@markable.ai.
Why are some people not receiving my Auto DMs?
Due to the privacy settings of Instagram and Facebook, some AutoDMs may be sent to your viewers’ message requests folders. This is more likely if they are not following you, or if they have strict privacy settings for their own account. If you notice several or all of your messaging going unreceived, please contact us at success@markable.ai.
My Instagram/Facebook posts are not appearing in the Markable app. What should I do?
If your posts are not appearing in the Markable app, you will need to contact us so we can figure out why. Please contact us at success@markable.ai.
I deleted a post on Instagram/Facebook. Why does it still appear in the Markable app?
If you delete a post from your social media, it may take a few minutes for the post to disappear from the Markable app. If the post does not disappear, it will not affect your social media content. If you notice the deleted post is still appearing in your Markable app, contact us at success@markable.ai and we will delete it from Markable for you.