What is Auto DM?
Auto DM is Markable’s version of an automatic response chatbot that can be used to send deep links to your viewers. Creators can set up Auto DM for any of their past posts, as well as schedule responses for future posts. Simply set a keyword to trigger the response, and when your viewers comment that keyword, the response will be automatically sent within just a few seconds. Keep reading below to learn more!
Enable Auto DM in the Markable App
In order to get the most out of the Markable app, you will need to connect your Instagram and Facebook accounts to the Markable app. You will need a Facebook Page that has been connected to your professional Instagram account. Here is Meta’s tutorial on how to complete connecting your Instagram account to your Facebook Page. Please complete these steps before continuing the process of linking your Facebook account to Markable.
Click the “Bio+AutoDM” tab in the navigation bar at the bottom of the screen
Click the “Enable now” button in the banner at the bottom of the screen
In the pop up, click “Yes”
Enter your Facebook login credentials, then click “Log in”
Turn on Apps, Websites and Games
If you have already enabled this, you will not get this message
Click “Continue as ___”
Enable Message Control in Your Settings
In your Instagram account, go to “Settings”
Under “How others can interact with you” click “Messages and story replies”
Click “Message controls”
Under “Connected tools” toggle the switch to the ON position for “Allow access to messages”
Set Up Your Next Auto Reply
Click the “Bio+ AutoDM” tab in the navigation bar at the bottom of the screen
Click the “Schedule Post” button in the banner at the bottom of the screen
Use the toggle switches to enable for the next post on Instagram and/or Facebook
Choose if you want this response to apply to only your next post OR to all upcoming posts
Enter keywords to trigger the Auto DM response. Use a comma to separate multiple keywords. Keywords are not case sensitive.
Under “Reply Preview”, customize your response
Change the cover image:
Click the Pencil icon in the top right corner of the reply preview image.
(If you do not upload a custom image, the default image will be the image used in your Instagram post.)Headline and Description:
Below the preview image, click the Pencil icon to edit the text of the headline and description of the links you will be sharing. Enter the text in the designated boxes, then click the “Save” button.
Add Your Links: You can add up to 5 image cards with up to 3 link buttons per card.
Click the “+Add Link” buttons
Set a display name for the link
Copy and paste the URL
-OR-
Click the search bar to add one of your existing Markable links: Choose from any of your saved products, boards, idea lists, collections, or Markable AI collages.Click the “Save” button
Click the plus sign “+” on the right side of the screen to add an additional image card.
Repeat steps 6a-b and 7a-d to customize each card.
Create a shoppable link for your BioLink page: Click the Star icon for whichever link you want to make shoppable from your BioLink Page.
If you do not want to create a shoppable link, click the Star icon on an unused link slot button
Reorder your links by pressing and holding the 6 dots on the left side of the link button. Drag and drop the button to reorganize them.
To delete a link from a card: Swipe to the left and click the red “Delete” button when it appears
To delete an image card:Click the “Delete Card” button, which appears at the bottom right corner of each card created.
When you’re done, click “Save” in the top right corner
Create an Auto Reply Response For Past Posts
Click the “Bio+AutoDM” tab in the navigation bar at the bottom of the screen
Select the “Shop My Instagram” option (This title may vary based on how you chose to customize it)
Click on the cover image of the post you are setting up a reply for
Toggle the switch to the ON position for “Auto reply DM Enabled?”
Customize your auto response. Please refer to steps 5-12 outlined above to complete this step.
6. Click the “Bio+AutoDM” tab in the navigation bar at the bottom of the screen
7. Select the “Shop My Facebook” option (This title may vary based on how you chose to customize it)
8. Click on the cover image of the post you are setting up a reply for
9. Toggle the switch to the ON position for “Auto reply DM Enabled?”
10. Customize your auto response. Please refer to steps 5-12 outlined above to complete this step.
Auto DM Troubleshooting
Why is my AutoDM suddenly not working?
Please check that your Facebook access token is current. You will see a message in the “Bio+Auto DM” tab asking you to re-enable AutoDM access. While this is a normal occurrence, it should be rare. If you notice you have to re-enable often, or are still having trouble with AutoDM even when access is enabled, please send us an email to success@markable.ai.
Why are some people not receiving my Auto DMs?
Due to the privacy settings of Instagram and Facebook, some AutoDMs may be sent to your viewers’ message requests folders. This is more likely if they are not following you, or if they have strict privacy settings for their own account. If you notice several or all of your messaging going unreceived, please contact us at success@markable.ai.
My Instagram/Facebook posts are not appearing in the Markable app. What do I do?
If your posts are not appearing in the Markable app, you will need to contact us so we can figure out why. Please contact us at success@markable.ai.
I deleted a post on Instagram/Facebook. Why does it still appear in the Markable app?
If you delete a post from your social media, it may take a few minutes for the post to disappear from the Markable app. If the post does not disappear, it will not affect your social media content. If you notice the deleted post is still appearing in your Markable app, contact us at success@markable.ai and we will delete it from Markable for you.