At Marketplace.Live, we defend sellers against abusive buyer behavior and fraudulent activity. This includes unjustified negative feedback, unfair returns, and policy violations. However, seller protection is contingent on fulfilling your responsibilities — including tracking, accurate listings, and professional conduct.
Key Protections:
Protection against buyer abuse, misrepresented returns, or extortion
Removal of unjust feedback when cases are closed in your favor
Fraud chargeback protection for unauthorized card use
Shipping and Insurance Clarification:
If an item is lost or damaged and the seller failed to provide valid tracking or used insufficient packaging, Marketplace.Live may resolve the buyer’s claim under our shipping insurance policy and seek reimbursement from the seller.
Tracking Requirements:
Ship with valid tracking to qualify for seller protection. Sellers who repeatedly ship without tracking may lose eligibility for protection and may be liable for claims resolved via insurance.
Chargeback & Dispute Handling:
If a payment dispute arises:
Marketplace.Live will respond on your behalf
You must provide order documentation promptly
If the bank rules against you, you are responsible for chargeback losses unless covered under our unauthorized-use fraud protection
Revocation of Protections:
Seller protection may be revoked for:
Operating under false identities
Multiple policy violations
Selling prohibited or counterfeit goods
Abusing buyer protection systems