At Marketplace.Live, we provide safeguards against unfair purchasing behavior and unforeseen circumstances. If we identify abusive behavior from a buyer, we will intervene and eliminate any negative or neutral feedback. We also offer protection in certain situations beyond your control, such as weather or shipping delays, ensuring that you are shielded from any repercussions.
It's important to note that shipping items without a tracking number will not be covered under our Seller Protection Policy.
Our commitment to all sellers includes defending you against false claims of misrepresented items, returns of used or damaged goods, and other forms of abusive buying activity. By reporting any concerning behavior from buyers, you can aid us in identifying policy violations and taking necessary steps to safeguard your interests. For instance, if a buyer returns an item in a used or damaged condition or demands additional services not included in the original listing, we will step in to protect you. Additionally, if we close a Money Back Guarantee case after confirming that you have fulfilled your obligations as a seller, any associated negative feedback and defects will be removed.
In the event of a payment dispute, we guarantee to always respond to that dispute with the bank on time with all the information we can provide to protect your interest. It's important to note that the seller must promptly provide us with accurate information about the order, including any correspondence with the buyer. If it does qualify for the money-back guarantee to the buyer, we will work with you to retrieve the item, but ultimately, in this case, the seller will be responsible for the chargeback fee and any loss from it. This will also be the case should the bank rule in the buyer's favor on any disputed amount.
Regarding actual fraud in payment disputes:
📢 Seller Update: Improved Fraud Protection + More Orders Coming Your Way!
We’re excited to announce that we’ve implemented enhanced fraud control measures across our marketplace to better protect you and your business.
Here’s what’s new and important:
✅ If an order is marked as “Paid,” you are protected, whether or not the billing and shipping addresses match.
✅ Marketplace.Live will cover chargebacks related to unauthorized or fraudulent card usage.
❌ Please note: We do not cover chargebacks for reasons such as “item not received” or “item not as described,” as these are unrelated to credit card fraud.
🚫 Important: Sellers should not cancel any paid orders due to suspected fraud. If we’ve collected payment, there is no need to review or reject the order—our fraud systems have already done the work.
What this means for you:
Because we’re no longer requiring billing and shipping addresses to match, you can now expect to see more orders, especially from buyers sending gifts or ordering on behalf of others.
This update is part of our ongoing commitment to create a safer, more reliable, and more profitable platform for all our sellers.
We recommend that any order of value to you as the seller be sent with tracking, insurance, a signature required, and a Verified or Restricted ID to not be delivered unless ID is verified by the carrier.
Seller protections apply to most transactions on Marketplace.Live. However, certain types of items and listings are exempt from coverage, such as those that violate our prohibited and restricted items policies.
Your eligibility for seller protections may be revoked if you engage in any of the following actions: operating under a false identity; failing to fulfill service commitments (e.g., not honoring your return policy); having a history of significant policy violations (e.g., selling counterfeit goods); or misusing seller protections through abuse or fraudulent behavior (e.g., repeatedly reporting buyers for false 'Item not as described' claims when you were at fault.