Hey there buyer, we want to make sure you know your rights when shopping on marko. If the item doesn't meet your expectations, you have the power to initiate a return.

If the item you receive does not meet your expectations, you can request a return within 2 days of delivery.

After submitting your return request, you must ship the item back within 72 hours and provide a tracking number so we can notify the seller.

Once the seller confirms receipt of the returned item, we will refund the item price. Please note:

At the moment, marko does not provide return labels. You are fully responsible for packing the item(s) and purchasing a shipping label at your local post office. You can't reuse the shipping label that was used to ship you the package.

The return initiation can be accessed under my purchases > in progress > something's wrong?. And don't worry, we'll keep you in the loop every step of the way with email notifications and updates in your purchase overview.

If you do not wish to accept an item during pickup, you can return the item by clicking on item not as expected?. After that, we will refund you the item price. However, the marko Buyer Protection fee is non-refundable. However, make sure that you cancel the transaction - a return after you’ve picked up the item is not possible.

We want to keep returns to a minimum, as they are neither good for the environment nor the sellers. If we were to offer free returns, we would have to drastically increase the buyer protection fee - this would make the secondhand on marko more expensive and set the wrong incentives - after all, we do not want to be Zalando. But we do understand, that sometimes an item is just not as expected - that’s why we offer the return option.