Once we’ve processed a refund, it typically takes 3 to 5 working days for the money to return to your account. The timing can vary slightly depending on your bank or payment provider.
Why does it take a few days?
Although we action refunds immediately, the remaining process is handled by your bank or card issuer. This final part can take a few days to complete.
Where is the refund sent?
Refunds are always returned to the original payment method used, either your debit or credit card. We’re not able to refund to an alternative card or account.
Still haven’t received it after 5 working days?
Double-check your bank activity, and if there’s still no sign of the refund, just send us a message with your account information and we’ll take a closer look.