The short answer? Yes, absolutely.
Your Marro box is packed with just the right amount of Ice Packs to keep your Marro pouches chilled during transit. So it’s completely normal for the ice packs to thaw while your box is in transit.
As long as the pouches in your delivery are still cold to the touch, they’re perfectly safe to pop back into the freezer and serve up to your feline friend whenever they demand it. However, if any of your pouches do not feel cold to the touch, they shouldn’t be refrozen or fed to your cat.
If the pouches are not cold to the touch, just get in touch. We’re always here to help at meow@marro.com or on 0207 123 5808.