TRACKING YOUR ORDER
Once your Marro box is on its way, you’ll receive an email with tracking details. Depending on your delivery day:
DPD (Monday–Friday & Sunday deliveries):
Find your reference number (10–16 digits) in your DPD email or SMS.
Visit the DPD website or open the DPD app.
Enter your reference number to see your parcel’s current status, estimated delivery time, and location.
The app allows you to:
Deliver to a neighbour
Delay the delivery day
Request a safe place for the parcel
Yodel (Saturday deliveries):
Your tracking number is in your email or SMS.
Track your parcel on the Yodel website or via the Yodel Parcel Tracker app.
Enter your tracking number and delivery postcode to get updates, including a two-hour delivery window.
REQUESTING A DELIVERY TIME
Exact times cannot be guaranteed due to courier routes, but your box is insulated to stay fresh for up to 50 hours.
If you won’t be home, request delivery to a safe place or trusted neighbour.
DELIVERY ISSUES / CONTACT US
If there’s a problem with your delivery, missing tracking info, or any questions:
Phone: 0207 123 5808
Monday to Friday, 10am–5pm (except bank holidays)
Email: meow@marro.com
Available 7 days a week
We're here to help you, or sort out any issues.