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HOW DO I TRACK MY DELIVERIES

Learn how to follow your order with DPD or Yodel, plus tips for safe delivery if you’re not home.

Updated over 3 weeks ago

TRACKING YOUR ORDER

Once your Marro box is on its way, you’ll receive an email with tracking details. Depending on your delivery day:

  • DPD (Monday–Friday & Sunday deliveries):

    • Find your reference number (10–16 digits) in your DPD email or SMS.

    • Visit the DPD website or open the DPD app.

    • Enter your reference number to see your parcel’s current status, estimated delivery time, and location.

    • The app allows you to:

      • Deliver to a neighbour

      • Delay the delivery day

      • Request a safe place for the parcel

  • Yodel (Saturday deliveries):

    • Your tracking number is in your email or SMS.

    • Track your parcel on the Yodel website or via the Yodel Parcel Tracker app.

    • Enter your tracking number and delivery postcode to get updates, including a two-hour delivery window.


REQUESTING A DELIVERY TIME

  • Exact times cannot be guaranteed due to courier routes, but your box is insulated to stay fresh for up to 50 hours.

  • If you won’t be home, request delivery to a safe place or trusted neighbour.


DELIVERY ISSUES / CONTACT US

If there’s a problem with your delivery, missing tracking info, or any questions:

Phone: 0207 123 5808

  • Monday to Friday, 10am–5pm (except bank holidays)

  • Available 7 days a week

We're here to help you, or sort out any issues.

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