Marro occasionally contacts cat parents via phone to share special promotions or discuss other offers.
Here’s what you need to know about these calls, including how to verify their legitimacy and stay secure.
Types of Calls You Might Receive
Customer Love Team: Usually calls from 0207 123 5808 for account support and general questions.
Telesales Team: May use different numbers to discuss promotional offers, discounts, or trial opportunities.
If a call comes from an unfamiliar number, it may be from our telesales team rather than general customer support.
Promotional Offers and Discounts
Marro sometimes partners with UK-based sales teams to introduce special offers, for example:
Discounts like 40–50% off for new customers to try Marro cat food.
Offers applied directly to your account during the call.
Legitimacy and Verification
Marro telesales calls are genuine. To verify:
Ensure no sensitive information, such as card details, is requested over the phone.
Payment is never taken directly on a call. Any payment should always be processed securely via the official Marro website.
Payment Security Best Practices
Never share card or banking details on the phone.
Complete any purchases or offer redemptions securely on Marro’s website.
Following these steps ensures you can safely take advantage of Marro promotions without compromising your security.
If you're unsure or would like some help - reach out to our friendly Customer Love team who can help you further:
Phone: 0207 123 5808 - Available Mon - Fri, 10am - 5pm
Email: meow@marro.com - Available 7 days a week