HOW TO UPDATE YOUR CAT’S WEIGHT
To update your cat’s weight, please contact our team directly. We’ll make sure your cat’s meal plan reflects their latest measurements.
Phone: 0207 123 5808
Availability: Monday to Friday, 10am–5pm (except bank holidays)
We’re also available via email 7 days a week at meow@marro.com.
We’re working on a feature that will soon allow you to update your cat’s weight directly in your online account - we’ll notify you as soon as this is available.
HOW TO WEIGH YOUR CAT AT HOME
We know that weighing a cat isn’t always the easiest task. Here are a few reliable ways to get an accurate measurement at home:
1. Using Home Scales
If your cat is comfortable and your bathroom scales are sensitive enough:
Step on the scale yourself and note your weight.
Step on again while holding your cat.
Subtract your weight from the total to find your cat’s weight.
2. Using Kitchen Scales
Ideal for smaller cats or kittens:
Place a container (like a box or bowl) on the scales and reset to zero.
Gently place your cat into the container.
Record the weight shown.
3. Using a Luggage Scale
Perfect if your cat enjoys sitting in bags:
Place your cat in their favourite bag or a Marro tote (avoid plastic bags).
Weigh the combined total using a luggage scale.
Subtract the bag’s weight to get your cat’s weight.
IMPORTANT SUBSCRIPTION CUT-OFF REMINDER
All subscription changes - including weight updates - must be completed before your next box cut-off time.
The cut-off is 11pm, two days before your delivery date.
Example: if your delivery is due on Wednesday, make edits by 11pm on Monday.
You’ll receive an email reminder before each upcoming delivery.
NEED HELP?
Our friendly Customer Love Team is always happy to help adjust your cat’s plan and keep their meals perfectly portioned.
Phone: 0207 123 5808
Email: meow@marro.com