CONTACT US TO UPDATE YOUR CAT'S WEIGHT
Keeping your cat’s weight up to date is crucial to ensure we’re providing the perfect portion size for their needs, whether they’re maintaining their weight or working towards a goal.
Currently, to update your cat’s weight, you’ll need to contact our Customer Love Team. We’ll be happy to assist you. Here are the contact details:
Phone: 0207 123 5808
Available Monday to Friday, 10am-5pm (except bank holidays)
Email: meow@marro.com
We’re working on making it possible for you to update your cat’s weight directly in your account soon, and we’ll let you know when it’s ready.
Weighing your cat at home
We know that cats don’t always cooperate when it’s time to weigh them, but don’t worry! Here are a few simple ways to get an accurate weight measurement:
1. Using home scales
If your cat is small enough and your human scales are sensitive enough, you may be able to weigh them directly. If your cat isn’t thrilled about staying still, here’s a trick:
Step on the scale to measure your weight and note the result (no need to share this with us!)
Then, step on the scale again while holding your cat
Subtract your weight from the total to get your cat’s weight
2. Using kitchen scales
For this method, use a box or bowl that your cat fits into. Here’s how:
Place the container onto the scales and set them to zero
Gently place your cat into the container (probably easier said than done)
Read the weight
3. Using a luggage scale
If your cat enjoys sitting in bags, a luggage scale can be a great tool! Just:
Place your cat in their favourite bag or a Marro tote (avoid plastic bags)
Use the luggage scale to weigh the combined weight of your cat and the bag
Subtract the weight of the bag, and you’ll have your cat’s weight
Please note: all changes to your subscription need to be made before the cut-off time of your next box, so please contact us ahead of this. The cut-off is always at 11pm 2 days before your box is due to be delivered. For example, if your delivery is due on Wednesday, you'll need to make any edits by 11pm on the Monday prior. Don't worry, we'll send you a delivery reminder via email to help you remember!