Even the most organised cat parent can forget a password. If you’re having trouble logging into your Marro account, follow these steps to reset it.
HOW TO RESET YOUR PASSWORD
Go to the Marro login page.
Click Forgot your password?
Enter your email address and submit.
Check your inbox for a password reset email.
It may take a few minutes to arrive.
If it doesn’t appear, check your spam/junk folder.
NOT RECEIVING OUR EMAILS?
Sometimes emails like to play hide-and-seek. Try the following:
Check your Spam or Junk Folder: Look for emails from Marro and mark them as “Not Spam.”
Add Marro to Your Safe Sender List: Each email provider (Gmail, Outlook, Yahoo) has different steps—see their Help Centre.
Review Your Email Filters: Ensure nothing is automatically deleting or archiving our emails.
Check your email address: Make sure the email linked to your Marro account is correct. Mistyped addresses may prevent you from receiving reset links.
If none of the above work, your email may have been auto-unsubscribed due to a bounce. Contact us and we’ll help re-subscribe you.
NEED CUSTOMER LOVE TO HELP?
Our cat-obsessed Customer Love team is always here to assist.
Phone: 0207 123 5808
Email: meow@marro.com
We can help reset your password quickly and securely until the option to update it directly in your account is available.
TIPS FOR KEEPING YOUR MARRO ACCOUNT SAFE
Use a strong password: Mix letters, numbers, and symbols.
Don’t reuse passwords: Keep each one unique.
Keep it private: We will never ask for your password.
Update regularly: Routine updates keep your account secure.
Stay alert: Watch for phishing emails or suspicious links.