Even the savviest of cat parents can forget a password now and then. If you’re having trouble logging in to your Marro account, we’ve got a way to get you back in:
How to Reset Your Password
Go to the Marro login page.
Click once Forgot your password?
Enter your email address and submit.
We’ll send you an email with instructions to reset your password.
It may take a few minutes to arrive. If not, don’t forget to check spam/junk as it can end up in there!
Not Receiving Our Emails?
Sometimes our emails like to play hide-and-seek. If you’re missing one:
1. Check Your Spam or Junk Folder
Look for anything from Marro and mark it as "Not Spam."
2. Add Marro to Your Safe Sender List
Email platforms like Gmail, Outlook, and Yahoo all have different ways to do this — their Help Centres can guide you.
3. Review Your Email Filters
Make sure nothing’s automatically deleting or archiving our emails.
Still no luck? It’s possible your address was auto-unsubscribed due to a bounce. Just let us know what you’ve tried, and we’ll dig into it. If needed, we’ll happily re-subscribe you to get things purring again.
4. Your email address may be incorrect
If the email address linked to your Marro account is incorrect or misspelled, you may not receive the password reset link. Think about whether you've previously received any marketing emails or confirmation from us in the past. If you haven't, there's a possibility that the email address on your account is inaccurate or entered incorrectly.
Need Customer Love to Help You?
Our cat-obsessed Customer Love team is always here to help. If you're still not receiving the password reset email, don’t worry — just reach out to us here and we’ll be happy to help. We're currently working on adding the option to update your password directly in your account, but in the meantime, our friendly team can assist you with it quickly and securely.
Tips for Keeping Your Marro Account Safe
Use a strong password: Mix letters, numbers & symbols.
Don’t reuse passwords: Keep each one unique.
Keep it private: We’ll never ask for your password.
Update regularly: It’s like cleaning the litter tray—routine keeps things fresh.
Stay alert: Watch out for phishing emails or fake links.