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HOW DOES THE SUBSCRIPTION WORK?
HOW DOES THE SUBSCRIPTION WORK?

A simple guide to Marro for you and your cat

Updated over 3 weeks ago

At Marro, we’re all about making Fresh, healthy, tasty cat food accessible and convenient for you and your cat. Our subscription is designed to be simple, flexible, and tailored to your cat's needs. Here’s everything you need to know about how it works:

1. BUILD A BOX

First, you'll share all your cat's details with us, and we'll use that information to recommend their personalised portion. Whether you're feeding a kitten or a full-grown cat, an outdoor adventurer or a lazy lounger, we’ve got the options to match them. Then you'll pick a selection of recipes for you cat to try, and finally, you'll arrange and pay for your first box (we often refer to this as your trial box).

2. DELIVERY DAY

On your scheduled delivery day, DPD will email and text you by 11am to let you know your 1-hour delivery time slot. Don't worry if you're not going to be home, DPD will always leave your box, and using the options on the email/text you can arrange for it to be left in a safe place, or a chosen neighbour. Our boxes are designed to keep the meals insulated for up to 50 hours, so there's no need to rush home.

3. CUSTOMISE YOUR SUBSCRIPTION

Once you've received your first box you'll have a better idea of how many pouches you can fit in your freezer, which recipes your cat likes best, and which day of the week you prefer your delivery to land on. So, now you can go ahead and set up your subscription so it works best for you and your cat:

Once you’ve customised your subscription, we’ll take care of the rest. Your Fresh, high-quality food will be delivered right to your door on the schedule you’ve chosen. You won’t need to worry about running out of food or making another trip to the pet shop!

4. EASY PAYMENTS

Our subscription is super straightforward when it comes to paying for your boxes. You’ll only pay for the food you’re ordering, and payments are processed automatically the day before your box arrives. You can update your payment method at any time, just contact Customer Love to do this. You can read more about how our payments work here.

5. NEVER TIED IN

We believe in giving you the flexibility to manage your subscription however it works best for you and your cat. You can change your plan, skip deliveries, or cancel your subscription at any time. There are no long-term commitments, so you have complete control over your deliveries.

6. NEED HELP?

If you have any questions or need support, we’re always here to help. You can easily get in touch with our team via phone, email, messenger, or social media.

Ready to try Marro? Click here to build a box.

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