Marro is a rolling subscription; Following your trial box, payment for your next box should be automatically taken using the bank details you used to set up your Marro account, the day before your delivery is due to arrive.
You can pay for your Marro plan with a credit card, debit card, or Google Pay.
Your first (trial) box is charged when you check out.
After that, we’ll charge you automatically the day before your next delivery. You’ll get an email reminder.
If you move your delivery date (before 11pm, two days ahead), your payment date will also move.
This is a recurring payment, not a direct debit.
MISSED PAYMENTS
If a payment fails, we’ll try again up to 3 more times. If all attempts fail, your account will be paused until payment goes through. You won't be able to cancel your subscription during this time.
Once the payment clears, your deliveries restart automatically. You'll also then be able to cancel your account if you wished to do so.
CHANGING PAYMENT METHODS
You can update your payment method any time in your Marro account:
Log in to your account.
Go to Account Settings.
Click Payment Method → Edit.
Add your new details (card or Google Pay).
Click Save.
Your new method will be set as the default for future orders. You can switch between saved methods whenever you like.
Need to make a one-off payment sooner than expected? Our Customer Love team can help. Reach us on 0207 123 5808 or at meow@marro.com.
Need a receipt or invoice? Our Customer Love team can also assist with this. Reach us on 0207 123 5808 or at meow@marro.com.
SECURITY
Your payment details are stored safely with our secure billing partner, Stripe. Stripe encrypts and anonymises your data - we never see your card details.
A NOTE FROM US
The best part of Marro? Watching your cat thrive. Empty bowls. Extra bounce. A slow blink of approval. Meanwhile, you get on with being their loyal servant.