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CHANGING YOUR UPCOMING DELIVERY DATE

How to change your delivery date

Updated today

This can be done online by following the steps below:


How to Update Your Delivery Date

You can update your cat’s upcoming Marro box delivery date easily online by following the steps below.


STEP-BY-STEP GUIDE

  1. Log in to your Marro account
    Access your account via Marro login.

  2. Locate ‘Your Cat’s Next Box’
    On your dashboard, find the section titled Your Cat’s Next Box. Your upcoming delivery date will be displayed here.

  3. Click ‘EDIT’
    To the right of the delivery date, click the small EDIT button.

  4. Edit Delivery Date
    A pop-up titled Edit Delivery Date will appear. You can:

    • Push boxes by a week

    • Skip a box

    • Pick a specific delivery date

  5. Selecting a Specific Date

    • Click Pick a specific delivery date to open the calendar.

    • Available dates will appear in bold. You can choose a date up to 3 months in advance.

    • Click Done to confirm.

  6. Confirm Change
    You’ll return to your account dashboard where the new delivery date will be reflected.


TROUBLESHOOTING

If you cannot see the EDIT button, this may be caused by:

  • Trial Box Restrictions
    Delivery dates for trial boxes cannot be changed after checkout. Future deliveries can be updated once your trial box has been delivered.

  • Cut-Off Passed
    Changes must be made before 11pm, two days prior to your scheduled delivery. After this, the box is locked for processing.

  • Delivery Arriving Today
    If a delivery is arriving today, it may take up to a day for the system to update. The EDIT button should appear the following day.


ADDITIONAL INFORMATION

  • Delivery Couriers:

    • DPD: Monday–Friday & Sundays

    • Yodel: Saturdays

  • Reminders:
    You’ll receive an email reminder before the cut-off date so you can make any necessary changes in time.


NEED HELP?

If you need further assistance, our friendly Customer Love team is always happy to help:

Phone: 0207 123 5808
Email: meow@marro.com


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