Renewal Payment Methods
1. Annual (One-Off) Payment
Marshmallow will charge the card on file one day before your renewal date.
If the payment fails, you’ll receive an invoice via email.
This must be settled before your renewal date to keep your coverage.
You can pay with a different card if needed.
2. Monthly Instalments
Your first renewal payment will be collected on the renewal date or within 14 days after.
You’ll receive an email confirmation, and your updated policy documents will be in the Marshmallow app.
Failed Renewal Payments
Annual Payment Failure
If the payment fails 24 hours before renewal, you’ll receive an email with a manual payment link.
You must pay within 24 hours to keep your cover.
Marshmallow will not retry the payment automatically.
Monthly Payment Failure
You have 14 days after the renewal date to clear the payment.
To pay via the app:
Tap Manage policy.
Scroll to Manage payments.
Follow the steps to complete your payment.
Common Reasons for Payment Failures:
Expired card
Insufficient funds
Need to update your default card details