Skip to main content

How Can I Cancel My Renewal — or Discuss a Better Price?

Find out how to cancel your policy renewal through the Marshmallow app and learn what to do if you’ve found a better price elsewhere.

Updated over a week ago

How to Disable Your Auto-Renewal

You can disable auto-renewal directly from your Marshmallow app.

Steps to Cancel:

  1. Open your Marshmallow app.

  2. Tap your active policy.

  3. Select Update details.

  4. Scroll to Manage your renewal and follow the instructions.

You might be asked to speak with a customer support agent to answer a few quick questions.


Found a Cheaper Price?

If you’ve found a better offer elsewhere, we’d love the chance to keep you as a customer.

  • Contact our Customer Support team through the app to discuss your renewal price.

  • While we can’t promise a price match, we’re happy to explore ways to offer you a better deal.

Did this answer your question?