When you're part of a MultiCar Policy Group, missing a payment affects not just your policy—but all the policies in the group. Here's everything you need to know and what steps to take next.
What Happens If I miss a MultiCar payment?
If the combined monthly payment for your MultiCar Policy Group isn’t made on time:
The entire group is at risk of cancellation, not just your individual policy.
We will attempt to collect the payment again automatically in the following days.
All payment reminders and updates are sent to the Account Holder only via SMS and email.
Why is the Payment Combined?
All MultiCar policies share:
A single monthly invoice (covering all policies)
A unified renewal date
One Account Holder who manages all payments and receives all notifications
This means we cannot:
Accept partial payments for individual policies
Split the payment across multiple cards or payers
If your group’s payment fails, the entire invoice remains unpaid.
Who Will Be Notified About the Missed Payment?
Only the Account Holder receives:
Monthly invoices
Payment reminders
Arrears notices and warnings
Even if you’re a policyholder in the group but not the Account Holder, you won’t be notified directly.
If you're unsure who the Account Holder is or need help contacting them, get in touch and we’ll guide you.
What Should I Do Next?
Here are the steps to resolve a missed payment:
Check your bank account to ensure there are sufficient funds and no card issues.
If needed, update your card details in the Marshmallow app (Account Holder only).
Wait for the next automatic retry attempt—usually within a few days.
If the payment still fails, the group may be cancelled. We’ll notify the Account Holder before this happens.
Contact Details
For Account Holders: Please check your app notifications and emails first.
For Policyholders (non-Account Holders): Speak to the Account Holder or contact our support team if you’re unsure.