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How do I renew my MultiCar account?

Learn how renewals work for MultiCar, how to make updates, and what happens if you turn off auto-renew.

Updated this week

When and how MultiCar renews

All policies within a MultiCar account renew on the same date, set by the Account Holder’s original policy. This means that:

  • Each individual policy in the account will renew together

  • You’ll receive a combined renewal notification by email at least 14 days before the renewal date

  • The Account Holder is responsible for managing the renewal for the entire account.


What’s included in your renewal notice

Your renewal email will contain:

  • Renewal prices for each policy in the account.

  • Total cost if paying annually or monthly

  • Policy documents for each insured vehicle

  • Instructions on how to turn off auto-renew if needed


Can I make changes during the renewal window?

Yes you are able to update your details during the renewal window but this is only possible for now by speaking to our customer support team.


Turning off auto-renew

If the Account Holder turns off auto-renew for their own policy, this affects the entire account.

What happens:

  • All policies in the MultiCar account will expire on the renewal date

  • Policyholders will receive an email notification letting them know

  • Cover ends at 11:59 PM on the last day of the policy

You can turn off auto-renew via:

  • The Marshmallow app under the policy settings


What if a policyholder wants to leave the account?

If a policyholder no longer wants to be insured under the MultiCar account:

  • The Account Holder must expire that policy before the renewal date.

  • If left unchanged, the policy will renew along with the rest of the account.

Once the account has renewed, that policy can be cancelled or updated in line with standard terms and cancellation procedures.


After renewal

Once your MultiCar account has renewed:

  • Your new documents and payment schedule are available in the app and online

  • The new policies are active from 12:00 AM on the renewal date

  • If you need to make changes, you can now do so via the app or by starting a chat

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