Payment types we support
MultiCar supports both monthly instalments and annual payments — but your options depend on when you set up your policy:
If your Account Holder policy is paid annually, new policies must also be paid annually
If your Account Holder policy is paid monthly, new policies will be added to your monthly instalment plan
We don’t currently allow a mix of monthly and annual payments within the same MultiCar group.
How monthly payments work
If you pay monthly, we combine all your policies into a single monthly invoice. Here’s what to expect:
Your original monthly payments continue after group creation
The cost of any added policies is split across your remaining instalments
You’ll get an updated payment schedule in your app or web account
Each month, we charge one payment for all vehicles under the Account Holder’s bank details
Example:
If you had 5 payments left on your main policy and you added a new car, the cost of that car is divided by 5 and added to your next 5 payments.
How annual payments work
If you’re an annual payer:
You’ll pay the full cost for each added policy upfront when creating the quote
Each added policy will still renew on the Account Holder’s renewal date
At renewal, you’ll receive a combined invoice for all policies in the group
We’ll align the price of each new annual policy based on how many days remain until renewal.
Viewing your payment schedule
To see upcoming or past payments:
Open the Marshmallow app and tap the Payments tab
You’ll see:
Your next payment date and amount
A breakdown of what you’re paying for
Any updates made to the plan due to changes or cancellations
What if I change my plan or cancel a policy?
When you make a change (e.g. update your address), the system automatically:
Recalculates the premium for that policy
Spreads any increase or decrease across your remaining payments
Sends you an updated payment plan immediately
If you cancel a policy:
Your group may continue with the remaining policies
Your payment will be adjusted for the next billing cycle
Any refund owed will be processed back to your card
Missed payments and failed billing
If your payment fails:
We’ll notify you by email and SMS
All policies in your MultiCar group are at risk of cancellation
You can update your payment method directly in the app