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What happens when I change my address on my Marshmallow policy?

This article is for existing Marshmallow policyholders who are planning to move or have recently changed their address.

Updated over a week ago

How address changes affect your policy

When you update your address, Marshmallow uses that information to recalculate your insurance premium based on the risk level of your new location.

Here’s what happens step-by-step:

  1. Update your address through your Marshmallow app.

  2. We use our pricing models to re-assess the risk.

  3. Your premium may increase, decrease, or stay the same.

  4. We’ll send you a revised policy schedule with the new premium.

  5. Your documents will be updated and available in your account.

Will I be charged a fee?

  • No admin fee applies to address changes if you’re on the Marshmallow Original or Plus plan.

  • If you're on Marshmallow Lightest or Essential, an admin fee of £25 may apply.

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