Can I change my policy's start date?
No. Once you’ve set up and purchased a policy with Marshmallow, the start date cannot be changed, even if the policy hasn’t started yet.
What should I do if I chose the wrong start date?
You have two main options:
1. Cancel your current policy and get a new one
You can cancel your policy and then generate a new quote with the correct start date.
2. Consider temporary cover if you need insurance before your new policy begins
Marshmallow doesn’t offer temporary car insurance.
You may want to explore other insurers that provide short-term cover.
What are the cancellation fees?
Timing | Fee |
Cancel within 14 days | £30 admin fee |
Cancel before policy starts | £30 admin fee |
Cancel after 14 days (Lightest) | £125 cancellation fee |
Cancel after 14 days (Essential) | £75 cancellation fee |
Cancel after 14 days (Extra) | £55 cancellation fee |
These fees cover administrative and service costs already incurred.
ID check requirement
If we’ve asked you to complete an ID check, your policy will only start after you successfully complete the check. If you don’t complete it in time, your cover will be delayed.