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Can I remove Excess Protection from my policy?

This article is for Marshmallow customers who want to remove the Excess Protection add-on from their policy.

Updated over a week ago

Yes, you can request to remove Excess Protection, but it depends on whether you've used it.

If you haven't made a claim

You can remove the add-on at any time.

If you're unsure whether it's been used

To confirm whether your Excess Protection has been used then please speak to our customer support team and they will:

Important: If Excess Protection has already been used, it cannot be removed from your policy.

If you remove the add-on, you won’t be able to re-add it until you start a brand-new policy.

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