Will I be charged a cancellation fee?
Yes. The cancellation fee depends on your plan and how long you've had your policy.
If you cancel within 14 days of buying:
£30 administration fee
If you cancel after 14 days:
Your Plan | Cancellation Fee |
Lightest | £125 |
Essential | £100 |
Original | £75 |
Plus | £60 |
If Marshmallow needs to cancel your policy (e.g. due to unpaid documents or non-payment), a cancellation fee of up to £130 may apply.
Will I get a refund?
Yes — if you haven’t made a claim, your refund will be calculated pro-rata, based on the time left on your policy. The cancellation fee will be deducted from your refund.
Refunds are processed to the card on file.
It can take 5–10 working days for the refund to appear in your account.
What if I pay monthly?
Your first payment is not a deposit — it covers your first month.
If you cancel mid-month, we’ll charge you only for the days you were covered, plus the cancellation fee.
If you’ve made a claim, you may still owe the full premium. We’ll get in touch if this applies to you.
What if I cancel before my policy starts?
If your policy hasn’t started yet (pre-inception), you’ll still be charged a £30 admin fee. Your refund will be issued after your original policy start date.