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How much will I be refunded if I cancel my policy?

This article is for: Customers who want to understand how their refund is calculated when cancelling a Marshmallow policy.

Updated this week

Your Refund Depends On:

  • When you cancel

  • Your policy type (monthly vs annual)

  • If you’ve made a claim

1. Cancelling before the policy starts

  • You will be charged a £30 admin fee.

  • The rest of your premium will be refunded.

2. You cancel within 14 days of buying:

  • £30 administration fee

3. You cancel after 14 days:

The cancellation fee ranges from £60 to £125, depending on:

  • When you purchased your policy

  • The policy plan you selected

To find the exact fee that applies to your policy:

  1. Open the Marshmallow app.

  2. Go to the Documents section.

  3. Select your Policy Wording document.

You’ll also pay for the days you were covered. If your total cover plus fee is more than what you’ve paid, you’ll owe the difference.

4. If you’ve made a claim

  • You will not receive a refund, and you must pay the full premium.

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