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How much will I be refunded if I cancel my policy?

This article is for: Customers who want to understand how their refund is calculated when cancelling a Marshmallow policy.

Updated this week

Your Refund Depends On:

  • When you cancel

  • Your policy type (monthly vs annual)

  • If you’ve made a claim

1. Cancelling before the policy starts

  • You will be charged a £30 admin fee.

  • The rest of your premium will be refunded.

2. Cancelling within the 14-day cooling-off period

  • You’ll receive a pro-rata refund minus a £30 admin fee.

3. Cancelling after the cooling-off period

A standard admin fee is deducted from your refund, based on your plan:

Plan

Cancellation Fee

Lightest

£125

Essential

£100

Original

£75

Plus

£60

  • You’ll also pay for the days you were covered.

  • If your total cover plus fee is more than what you’ve paid, you’ll owe the difference.

4. If you’ve made a claim

  • You will not receive a refund, and you must pay the full premium.

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