What are my payment options when I buy a policy?

When you purchase a policy with Marshmallow, you can choose between two payment options depending on what works best for your budget and preferences:

1. Pay annually

If you choose to pay for your policy in full:

You'll pay the full annual premium upfront using a credit or debit card.
This option comes with a discount, making it cheaper overall than paying monthly.
All payments are processed securely via our payment provider.

If you prefer to spread your payments:

You’ll make an initial upfront payment of your total annual premium when you purchase the policy.
- This amount is often misunderstood as a deposit, but it’s actually the first part of your total annual cost.
The remaining balance is then split into monthly instalments which are charged to the same card.
Monthly plans cost slightly more overall than annual payments, as annual payments come with a discount.

Payments are automatically taken from your card.
You can change your payment date but:
- You may need to pay twice within one 30-day period.
- You can only change the date twice per policy term.
- Your new date must be at least 6 days after the current one.
You can’t switch between monthly and annual payments mid-policy, but you can choose a different payment plan when you renew.
If you'd like to pay off the remaining balance early, you can do this through the customer support team.

You can update your payment card through the 'Manage Payments' section in your Marshmallow app.
Your new card must be either a debit or credit card from a UK or non-issued UK bank account.
All future payments will be charged to the new card on file.