You can make most changes to your policy in the Marshmallow app. If you're using our web online account, you'll be able to view your policy details but not make updates.
Use the Marshmallow app to manage your policy
In the app, you can make the following changes:
Change your car
Update your address
Add or remove drivers
Change your mobile number
Cancel or expire your policy
Add a private registration plate
Update mileage and car usage
All updates are made in real time and you'll receive confirmation of your changes in the app.
Important note on fees
If you're a Marshmallow Lightest or Marshmallow Essential customer, a £25 admin fee may apply to changes you make to your policy.
What can I do on the web online account?
While you can’t make changes to your policy through the web online account, you can still:
View your policy details
Access and download your documents
Speak to the customer support team
For full access to update your policy, please use the Marshmallow app.