Skip to main content

Where can I make changes to my Marshmallow policy?

This article is for Marshmallow customers who want to update their policy details.

Updated yesterday

You can make most changes to your policy in the Marshmallow app. If you're using our web online account, you'll be able to view your policy details but not make updates.


Use the Marshmallow app to manage your policy

In the app, you can make the following changes:

  • Change your car

  • Update your address

  • Add or remove drivers

  • Change your mobile number

  • Cancel or expire your policy

  • Add a private registration plate

  • Update mileage and car usage

All updates are made in real time and you'll receive confirmation of your changes in the app.

Important note on fees

If you're a Marshmallow Lightest or Marshmallow Essential customer, a £25 admin fee may apply to changes you make to your policy.


What can I do on the web online account?

While you can’t make changes to your policy through the web online account, you can still:

  • View your policy details

  • Access and download your documents

  • Speak to the customer support team

For full access to update your policy, please use the Marshmallow app.

Did this answer your question?