If someone you trust has added you as a nominee on their Marshmallow policy, you can speak with us and help manage their policy, with some limits.
What you can do as a nominee
Once confirmed, you can:
Speak to our Customer Support team
Request changes like:
Updating the car or address
Changing mileage or number plate
Ask general questions about the policy
What you can’t do as a nominee
You won’t be able to:
Cancel the policy without the policyholder’s permission
Make any change that increases the premium by more than £200
Change the policyholder’s email address
If the requested change exceeds £200, we’ll need to contact the policyholder directly to confirm.
How to verify yourself
Before we speak to you, we’ll ask you to confirm:
The policyholder’s full name, date of birth, postcode, and policy number
Your own full name, date of birth, postcode, and the last 3 digits of your phone number
We won’t proceed unless we can verify both you and the policyholder..