Why your email address matters
Your email address is where we’ll send all important updates about your insurance, including your policy documents, renewal reminders, and any changes you make. If it’s incorrect, you might miss something important.
Can I update my email address in the app?
No, email address changes can’t be made directly in the Marshmallow app. Because your email is linked to your account, our team needs to update it for you.
How to update your email address
To change the email address we use for your policy, you will need to speak with our customer support team.
We’ll confirm a few details with you for security before updating your account.
What happens after the change
We’ll update your email address straight away.
All future communications will be sent to your new email.
Your updated policy documents will appear in your Marshmallow account as usual.