Sometimes, when you enter your car’s registration plate on our website, our system might not recognise it. If this happens, don’t worry — it doesn’t mean there’s anything wrong with your car or your details.
Here are some common reasons why your registration plate might not be recognised:
1. Your car is very new
If your vehicle has only just been registered with the DVLA (Driver and Vehicle Licensing Agency), it may take a little while before it appears in our system.
Usually, this happens within a few days of the DVLA updating their records.
2. Your car has recently been imported
If your car was brought into the UK from abroad, it can take longer for it to be added to the DVLA database.
Until it appears, our system may not be able to pick it up.
3. Your registration details have recently changed
If you’ve just updated your plate (for example, with a private plate), the system may still be updating.
Give it a little time, and then try again.
What you can do next
If your registration plate isn’t recognised on our website, you can still get a Marshmallow quote through a comparison site like Compare the Market, where you’ll be able to enter your car details manually.
In summary:
If your registration plate isn’t recognised, it’s usually because your details haven’t fully updated with the DVLA yet. You can still get a quote through a comparison website while waiting.