We're sad you're thinking of leaving us, but if you are thinking of cancelling your policy, please click Get more help and you'll be passed through to a member of the team. They can discuss your policy and help you with next steps.
Before you cancel, please note:
If you’re wanting to cancel your policy because you’ve sold your vehicle, we can switch your cover over to your new one.
You can change your vehicle on cover in your Marshmallow account. For more information on how to change your vehicle, read this article here.
If your policy is coming to an end and you don't want it to renew, read this article here on how to expire your policy.
More information about cancelling your policy
Do I have to pay a fee if I cancel my policy?
If you bought your policy less than 14 days ago , you will be charged a £30 admin fee to cancel your policy.
If you cancel your policy after the 14 days, then the fee will depend on your plan:
If you are on a Lightest plan, your cancellation fee will be £125
If you are on an Essential plan, your cancellation fee will be £100
If you are on an Original plan, your cancellation fee will be £75
If you are on a Plus plan, your cancellation fee will be £60
If I cancel my policy today, what time will my cover end?
If you cancel your policy today, you will be covered with us until 23:59 tonight.
I have found a cheaper price. Can you match this?
Although we cannot price match, we do offer a cheaper insurance plans called Marshmallow Lightest and Marshmallow Essential. These are our budget motor cover options, giving you essential car cover, at a lower price.
When will I get my refund?
After you cancel your policy, a member of the team will be in touch about your refund or amount owed to us.
We calculate refunds on a pro rata basis which means that you will only pay for the time you've had on cover with us. For example, if you cancel your policy 5 days after your policy started, we would deduct 5 days of cover from your initial payment.
If you wish to change your plan, please click on the Get more help option to chat with a customer support agent.
The Legal Stuff
It’s a legal requirement that any vehicle that requires road tax and is allowed to be used on public roads is also insured so if you do cancel your policy you must get insurance elsewhere.
Please also make sure your balance is cleared before your account is closed. We reserve the right to use a debt collection agency to collect any outstanding payments after this point.