If you're considering cancelling your policy, please speak to a member of our customer support team. They can discuss your policy and guide you through the cancellation process.
What happens if I cancel my policy?
If you cancel today, your cover will end at 23:59 tonight. It's a legal requirement to insure any vehicle used on public roads. If you cancel, ensure you obtain insurance elsewhere.
Before you cancel, please note:
If you're selling your vehicle, we can transfer your cover to your new one.
You can update your vehicle details in your Marshmallow App. Learn more about changing your vehicle here.
To let your policy expire without renewal, read our guide here.
Once cancelled, we cannot reinstate your policy.
Clear any outstanding balance before closing your account to avoid debt collection actions.
Cancellation fees
These fees cover the costs we incur when setting up a policy and when cancelling it prematurely. You can find more information on cancellation fees in your Policy Wording.
Within the first 14 days:
£30 admin fee to cancel.
After 14 days:
Lightest plan: £125 cancellation fee.
Essential plan: £100 cancellation fee.
Original plan: £75 cancellation fee.
Plus plan: £60 cancellation fee.
On rare occasions, our underwriters might ask us to cancel a customer on their behalf. In these cases, there may be a cancellation charge of up to £130.
Refunds
Refunds are calculated on a pro-rata basis, so you only pay for the time you were covered minus the cancellation fee. We will calculate your refund or any amount you owe us after you cancel your policy.
Refunds will be processed to the card on file, and it may take 5-10 days to reach your account.
If you are paying monthly, please note that the initial payment is a percentage of your total annual premium and is not a deposit. The payment covers your first month with us.
If a claim is made on your policy at any point, you may be liable to pay your full premium amount after cancellation. If this happens, we will be in contact about payment options.