You can cancel your policy at any time!
- We have a 14-day cooling off period during which you can cancel for FREE! 👍
- Every cancellation made before midday will be effective on that day. If you cancel anytime after midday, the cancellation will take effect on the following day at the earliest.
- If you've purchased more than 14 days ago on the day of cancellation, there’s a £50 cancellation fee (which covers the cost we pay).
If you decide to cancel
We work hard to make our services are easy to use as possible. That includes simplifying the cancellation process. You can now cancel your policy in the customer account! Don't have an account? Click here to create yours.
Simply log in to your account, select 'Cancel my policy', then enter your cancellation reason and the date & time you'd like to cancel your policy.
Regardless of when you decide to cancel your policy, our friendly team will contact you to arrange your refund, and make sure the transition is as smooth as possible.
If we decide to cancel
We would never cancel a policy for no reason, but as much as we would like to avoid it, there are some situations where we have no choice but to stop covering a customer.
If we decide to cancel you, we will always give you a 7 days warning, so that you have time to find alternative arrangements.
We reserve the right to charge you up to £75 of cancellation fees, depending on everyone's individual case. Hence, the cost of the cancellation would be different between a customer who has failed to keep up with their monthly payments, and someone who purposely gave us wrong information.
Please note regardless of the cancellation reason (excluding in extreme cases), we would always refund you for the months that you have left, which means you would only pay for your time on cover.
The Legal Stuff
It’s a legal requirement that any vehicle that requires road tax and is allowed to be used on public roads is also insured so if you do cancel your policy you must get insurance elsewhere.
Please also make sure your balance is cleared before your account is closed. We reserve the right to use a debt collection agency to collect any outstanding payments after this point.