We understand that your needs can change. Here’s everything you need to know about the cancellation process — including when cover ends, how to cancel, and what to consider before you do.
What happens when I cancel my policy?
If you cancel your policy today, your insurance will end at 23:59 tonight.
Once your policy ends, you’ll no longer be insured through Marshmallow. If you still need to drive or park your vehicle on public roads, it’s legally required that you arrange insurance with another provider.
What should I consider before cancelling?
Before you cancel, keep the following in mind:
Selling or changing your car? You can transfer your cover to your new vehicle directly through the Marshmallow app.
Want to stop auto-renewal instead? Follow this guide to allow your policy to expire at renewal.
Have an unpaid balance? Clear it first to avoid debt collection actions.
Changed your mind? Once cancelled, your policy cannot be reinstated.
How do I cancel my policy?
Steps to Cancel:
Open your Marshmallow app.
Tap your active policy.
Select Update details.
Scroll to Cancel your policy and follow the instructions.
If you’ve found a better offer elsewhere or unsure whether you need to cancel, we’d love the chance to keep you as a customer.
Continue to speak with our friendly customer support team.
What happens after cancellation?
Once cancelled, you’ll receive confirmation via email, and we’ll calculate any refund or remaining balance.
If you have any questions, we’re here to help through the Marshmallow app.