Completing your ID Check only takes a few minutes. You can do it in two ways:
By downloading the Marshmallow app
Or directly through your browser (on your phone or computer with a webcam)
You will also receive an initial email and reminders to complete the ID Check.
Step 1: Start your ID Check
After you pay for your policy, you’ll see a page asking you to verify your identity.
Choose whether to continue in the app or in your browser.
Step 2: Choose how to continue
If using the app, simply follow the on-screen instructions.
If using your browser, you can complete the check on your smartphone or on your computer (if it has a webcam).
If you prefer to switch devices, you can scan a QR code or send yourself a secure link to continue on your phone.
Step 3: Upload your ID document
You can use either:
A driving licence (front and back)
A passport (photo page)
Tips for uploading your document:
Upload a photo of the document (scans and photocopies aren’t accepted).
Make sure the image is clear, with no glare or parts covered.
Check the details are easy to read before moving on.
Step 4: Take your selfie
Use your phone camera, app, or computer webcam to take a live selfie.
Make sure your face is clear, with no glasses, hats, or anything covering it.
Look straight at the camera with a neutral expression.
Step 5: Review and submit
You’ll be shown a preview of your uploads.
If needed, you can retake or re-upload any images.
Once you’re happy, click Submit.
What happens next?
Your ID will be securely checked.
If everything’s approved, you’ll receive an email confirming your policy has been created.
Remember: you’re not insured to drive until your ID Check has passed and your policy start date has arrived.