How to verify your identity, a step-by-step guide
1. Click on the secure link in one of our emails or texts, preferably on your smartphone. You’ll be redirected to our ID verification platform, powered by Onfido. If you can't find this link, log in on either the app or the website.
2. On the welcome page, please ensure your full legal name has the right spelling. If not, you’ll have the possibility to modify it there (you won’t be able to change it after). When satisfied, press “Save and continue”.
3. This is where you’ll be asked to upload your identity document.
If you want to use your passport:
Please click the square to upload a picture of the double page of your passport, showing your details and photo.
The photos need to be clear and legible. Please note make sure there are no reflections, and you’re not hiding parts of the document while holding it. The minimum resolution is 1200x700px.
If you’re using a smartphone, you’ll have the option to take the photos directly, by allowing the website access to your camera. If you’re on your computer, you’ll have the option to “upload” photos of the front and back of your driving licence from your personal files.
If you want to use your driving licence:
Please ensure that the document type is set to “driving licence”. To do so, click on “Change document” at the top right corner of the square, and select “driving licence” instead of "passport".
You’ll see two upload buttons, one for the DOCUMENT FRONT, the other for the DOCUMENT BACK.
If you’re using a smartphone, you’ll have the option to take the photos directly, by allowing the website access to your camera. If you’re on your computer, you’ll have the option to “upload” photos of the front and back of your driving licence from your personal files.
The photos need to be clear and legible. Please note make sure there are no reflections, and you’re not hiding parts of the document while holding it. The minimum resolution is 1200x700px.
4. When satisfied with your uploads, click “Save and continue”
5. You’ll then be required to take a photo of your face.
6. If using a smartphone, you’ll be able to take the selfie directly. On a computer, you’ll have the option to upload the photo from your personal documents. Please note that photos taken over 24 hours ago or by someone else will not be accepted.
7. Please make sure we can see your face clearly, and that you’re not wearing eyewear or anything that covers your face. Keep a neutral expression, look straight at the camera, and it should be over in a second!
8. You’ll be able to take a last look and make final changes, re-take or re-upload any photos before submitting everything for verification.
9. Once satisfied, click “Submit verification”. A final screen will confirm your secure submission.
If you're still unsure about the process, our friendly team will be happy to answer your questions. Thanks for taking the time to verify your ID!