If you are a Marshmallow customer, you can view your policy details and make changes to your policy quickly and easily in your Marshmallow account, via our app or website.
To log in via our app:
Download our app on your mobile device.
When you open the app, you will be prompted to enter your phone number. Please enter the number you used to sign up.
Once you have entered your phone number in the app, you will be sent a 6 digit login code via text message. Simply enter this code in the space provided, and you’re good to go!
To log into your account via our website:
Go to the Marshmallow account page
Click the X in top right corner of the screen when you see ‘it’s better in the app’.
Enter the email address you used when you signed up with us
Check your inbox for an email from Marshmallow, 'Sign into your Marshmallow account'
Click on the link to log into your account
Done! Now you can view your policy details or make changes in your account.
Things to look out for when logging in via our website:
The link to log in is single use only
The link to log in expires after 1 hour
Corporate WiFi or VPN can interfere with the process of logging in
You will need to accept cookies to log in
Requesting a new link to log in invalidates all other links
You cannot request a link and log in on separate devices. Both must be done on the same device
Are you using a company/work email? This can cause problems with logging in. If this is the case, please press the Get more help option so a customer support agent can help you.
Are you checking the correct inbox? Sometimes when you click ‘go to inbox’ it can direct you to your default inbox. If you have more than 1 email, it could be directing you to the wrong inbox.
Make sure that you are trying to log in with the email you signed up with. Check for accidental ‘spaces’ too.
You’ll need to accept cookies to be able to log in
More information about your Marshmallow Account
Do I need to create an account before I can log in?
We create an online account for every Marshmallow customer so don't need to create one yourself, just log in using the steps above!
Do I need a password to log in?
You don't need a password to log in to your account. We will send you an email or text (if using the app) to log in to your account so just check your inbox and click on the link. Easy!
What changes can I make in my Marshmallow account?
In your customer account, you can make these changes:
Change your car
Update your address
Add/ remove drivers
Change your mobile number
Cancel or expire your policy
Add private registration plate
Update mileage and car usage
Please note: if you’re a Marshmallow Lightest or Essential customer, you may be charged a £25 admin fee to make a change to your policy.
If you want to make a different change, please click on the Get more help option to speak to a customer support agent.