You can now make changes to your policy directly from your Marshmallow account!😃
Don’t worry, you’ll see whether the change will impact your premium before anything is processed.
Don't have an account? Click here to create yours.
If the change you'd like to make isn't available in your account yet, speak with our operator Marshall. It’ll be able to point you in the right direction for the change you’d like to make.
⬇️Want more information? Look below:⬇️
What changes can I make in my Marshmallow account?
We’re constantly adding functionalities to your account, but as of today you’ll be able to:
- change your car on cover,
- add a named driver,
- change your address on file,
- cancel your policy.
In some cases, your account will re-direct you to our friendly Customer Service team. Don’t worry, we might simply process the change manually!
My change isn't available in the Marshmallow account. What should I do?
For any other changes, feel free to ask our chat bot, Marshall. It’ll ask you some questions to point you in the right direction for the change you wish to make.
To do so, follow the link below, and click "I have a question":
For example, please let us know if any of the following changes:
- Your licence type
- Your car usage
- Your job
- Your mileage
- Any modifications to your car
- Claims and convictions
- Any health issues that might impact your driving
Why do I need to tell you when something changes on my policy?
We need to know if any of the details on your policy changes.
It is crucial that the information we have is accurate to ensure your policy is valid in the event of a claim.
We want to make this as easy as possible for our customers, which is why we're working daily to improve your Marshmallow account.
Do you charge admin fees?
No 😊 Good news is we never charge any admin fees.
However, any changes to your policy may impact your premium.
When you make a change, your premium will be recalculated based on your new details. We're trying our best to keep the price changes to a minimum, but sometimes your annual premium may increase or decrease.
If you're unhappy with the price change, please talk to us about the option to cancel your policy.