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How do I update my home address?
How do I update my home address?

Let us know when you're moving to your new home so that we can update your details!

The Marshmallow Team avatar
Written by The Marshmallow Team
Updated over a week ago

You can change your address directly from the app:

  1. Open the app and tap your policy

  2. Tap Update details at the top of the screen

  3. Scroll down to Main Driver and look for Address

  4. Tap Edit

  5. Follow the instructions to update your home address

Why is it important to update my address?

‍We need to know if any of the details on your policy change so it is important to update your address. This is because your policy might be invalidated in the event of a claim if your address isn't up to date.

Will I pay any admin fees?

If you are a Marshmallow Lightest or Essential customer, you will be charged a £25 admin fee to make a change to your policy.

What information will you need to verify my new address?

We may need to verify your new UK address and ask for proof of address. To do this, you can provide one of the following documents, issued recently and clearly showing your name and address:

  • Tenancy agreement

  • Bank or Building Society statement (excluding online banks)

  • A recent utility bill – gas, electricity, water, telephone (not mobile phone)

  • Mortgage statement

  • Council tax bill

What if I'm having trouble changing my address?

If you are having any issues, please click on the Get more help option to chat with a member of our customer support team.

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