Your ability to get an NCD certificate depends on the status and length of your policy with us. Here's a breakdown based on your situation.
I’ve been with Marshmallow for 12 months and won’t be renewing
If your policy is within 14 days of expiry and you’ve made no claims during your cover period, you can download your NCD certificate directly from your Marshmallow app or web account.
To download from the app:
Open the app
Tap on your policy
Tap on Documents
Select NCD Certificate
To download from the web:
Log into your Marshmallow account
Go to Policy documents
Select NCD Certificate
My policy has already ended
You can still download your NCD certificate from the app or your web-based account, even after your policy has ended.
Follow the same steps listed above for the app or website to download your certificate.
I cancelled my policy early
If you cancelled your policy before completing 12 months of cover, you won't be eligible for an NCD certificate. Instead, we can provide a Claims Overview document, which summarises your claim history while you were covered.
To request this document, please speak with our Customer Support team.
🌍 What if I earned NCD abroad?
We’re not able to include any international NCD on your certificate, as not all UK insurers accept it. However, you’re welcome to share proof of your NCD from abroad directly with your next insurer.