When should I get in touch?
You’ll need to contact our Customer Support team if:
You’re the policyholder and now have a full UK driving licence (whether from the UK or converted from an international licence).
You’ve switched from a provisional to a full UK licence.
You’ve moved to the UK and exchanged a licence from a non-designated country.
You can’t update your licence yourself in the Marshmallow app — you must speak to a team member first.
What information do I need to provide?
Once you’ve spoken to a team member, we’ll ask you to provide:
Your UK driving licence number (16 characters long)
A clear image or photo of your full UK licence
If your licence is from a designated country, you usually only need to send the number
If it’s from a non-designated country, you must send a photo of your licence or pass certificate
Please don’t send any licence images until we've asked you to — this is to protect your privacy and ensure we request the correct documents.
What happens after I submit my licence?
Our team will validate your licence to ensure it matches your policy details.
If everything matches, we’ll update your licence details and re-calculate your policy price.
Your new policy documents will be available in your Marshmallow account shortly after.