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Why do I need to do an ID Check?

This article is for customers who have been asked to complete an ID Check as part of their Marshmallow insurance.

Updated over 3 weeks ago

At Marshmallow, we work hard to make car insurance fair and affordable for everyone, including people who are new to the UK. To keep prices low and policies accurate, we sometimes need to verify a customer’s identity before their insurance can begin.

Why the ID Check matters

  • It helps us confirm that the details on your policy are correct.

  • Accurate information allows us to offer fairer prices for all drivers.

  • It’s a quick step that ensures your policy can be activated.

What happens with my data?

  • Your data is handled securely and is only used for verification purposes.

  • You can read Onfido’s privacy policy here.

  • Marshmallow acts as a “data controller” under the General Data Protection Regulation (GDPR). You can read our own privacy policy here.

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