If you need to update your policy details as a Marshmallow customer, follow these steps in the app:
Tap on your policy
At the top of the screen, tap Update details
Find the information you want to update and tap Edit
Your new policy documents will be updated shortly after you make changes. If you don't see the updates immediately, please be patient as it might take some time.
Try logging out and back into the app if updates are not visible right away.
Examples of changes you can and cannot make in the app
In the Marshmallow app you can change the following details in the app:
Your vehicle
Your address
Add or remove a driver
Your expected mileage and usage
Your phone number
Your registration plate
You cannot change the following details in the app though:
Your name
Your email address
Your licence type
Your job
Any modifications to your car
Claims and convictions
Any health issues that might impact your driving
Your excess
If you need to make one of the above changes, you need to speak to a member of our team.
Scheduling changes for a specific time
In the Marshmallow app you can choose to process a change immediately or for a date in the future (for vehicle changes). If you want to schedule a change for a specific time of day, please contact our customer support team so we can organise this for you.
Admin fee and premium changes
If you have a Marshmallow Lightest or Essential policy, you may be charged a £25 admin fee to make a change to your policy.
Any changes made to your policy will mean your premium will be re-calculated to take these changes into account. This can make the price of your policy go up or down.
Need further assistance?
If you can't find the change you want to make in the app, contact our customer support team for additional help.
If your policy is cancelled then you will not be able to make any further changes on that policy.