When you’re asked to complete an ID Check, it’s important to do it promptly so your policy can be created. You can complete your ID Check in the Marshmallow app or directly in your browser (on your phone or computer with a webcam).
Your deadline to complete the ID Check
You’ll have 7 days from the date you buy your policy to complete and pass your ID Check.
If you don’t pass within this time, your insurance application will be cancelled and your payment will be returned to your account.
Why this matters
Your policy only becomes active after you’ve successfully passed your ID Check.
Until then, you are not covered to drive under your Marshmallow policy.
What if I complete my ID Check after 7 days?
If you pass after the 7-day window, you may still get a confirmation message to say you’ve passed.
However, by then your application will already have expired, your payment will have been refunded, and you won’t have a policy with us.
If you’d still like cover, you’ll need to get a new quote and start again.