How you can access your documents
You can view, download, or print all your policy documents straight from your:
Marshmallow app (available on iOS and Android)
Online account (via our website)
This means you’ll always have your documents handy whenever you need them.
If you’d like your documents posted
If you would still like to receive your policy documents by post, we can arrange this for you. There’s a £10 postage fee to cover the cost.
Once set up, your documents will arrive within a few working days.
Why we keep things digital
Faster access: You don’t need to wait for the post — everything’s instantly available online.
Secure and reliable: Your documents are safely stored in your account.
Better for the planet: Going paperless helps us reduce waste.
In summary: Your policy documents are always available digitally in your app or online account. If you’d prefer a paper copy by post, we can send them to you for a £10 fee.