In short, we won't send you your policy documents by post.

We are a web-based company so all communications are online. We don't send anything by post, including policy documents.

Instead, you can view your policy details in the app, or in your web-based Marshmallow account.

If you would still like your policy documents posted to you, there will be a £10 charge for this. Please speak to a member of our customer support team to arrange this.

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