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Why do I need to connect my bank account to buy a policy?

This article is for new customers who are asked to connect their bank account when buying a Marshmallow policy.

Updated this week

Why we ask you to connect your bank account

Connecting your bank account helps us quickly and securely verify some of your details. By doing this upfront, we can make your policy set-up smoother and often offer you a better price.


Is it secure?

Yes — the process is completely safe.

  • We use Plaid, a trusted partner that’s authorised and regulated by the Financial Conduct Authority (FCA), just like Marshmallow.

  • Plaid is also used by well-known financial companies such as Monzo and Wise.

  • We’ll only ever see the specific information you agree to share.

  • We will never be able to access your money, and we won’t be able to see your passwords.


What we use the information for

The details you share allow us to:

  • Confirm your identity and account ownership.

  • Check that your details match the information in your application.

  • Set up your cover smoothly and fairly.


Do I have to connect my bank account?

We hope you’ll find value in the savings and simplicity this process provides. But if you’d prefer not to continue, that’s completely your choice.

If you’d like to learn more about how this works, you can read more on the Open Banking website.

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