We understand you may encounter difficulties obtaining proof of your No Claims Discount (NCD) or No Claims Bonus (NCB). Here's what to do based on your situation:
Unable to get proof of NCD:
If you're unable to provide proof of your NCD, we may need to remove your discount, which could increase your premium. We'll notify you by email before making any payment or premium changes.
If you obtain proof later, we can review and potentially decrease your premium accordingly.
Note for Marshmallow Lightest or Essential customers:
There is a £25 admin fee for making this change.
Proving NCD if your previous policy hasn't ended:
If your previous policy is still active and you need more time to obtain your NCD proof, please contact our customer support team.
Trouble uploading your NCD document:
If you're having trouble uploading your No Claims Discount document within the app, it might be due to its formatting. Typically, NCD proof from your previous insurer may come in standard email format without a .pdf attachment. At Marshmallow, we require documents in .pdf format for validation.
Here’s a handy guide on how to convert your email to a .pdf file.
For further assistance, please contact our customer support team.