To make sure Marshmallow Go works correctly, and to stay safe and legal while driving, your phone should be positioned securely in your car.
Recommended phone placement
Use a phone holder or mount
This is the best option. It keeps your phone steady and in one place, helping the app collect accurate driving data.
Other acceptable options
If you don’t have a phone mount, you can also place your phone:
On the dashboard
In a cup holder
In your pocket
Just make sure it stays still and has a clear signal.
What not to do
Never pick up or use your phone while driving.
This is illegal in the UK and will negatively affect your Focus score in the Marshmallow Go app, which measures how much you interact with your phone while on the road.
Staying hands-free isn’t just safer—it helps protect your Go discount too.