Booking Terms & Conditions
Terms of Booking
By booking with us (Mastermind Event) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
Booking Process
To place a booking with us the lead guest must be at least 18 years of age. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to attend the event (providing they have a valid ticket) and use the hotel and its facilities, anyone not named on the booking will not be accommodated for.
To secure any booking we require full payment in advance, or using our EasyPay instalments the set monthly amount should be paid.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
Check-in & Check-out
Guests must check-in and check-out by the times stated below;
Check-in by: 14:00pm on the day of arrival
Check-out by: 12:00pm on day of departure
Cancellation, Returned Deposit & Non-Arrival Conditions
Attendees who need to cancel a booking should contact us as soon as possible. Payments already paid are only returned in accordance with the following conditions;
Cancellation made more than 120 days in advance of arrival date = 75% of payment refund.
Cancellation made 120-91 days in advance of arrival date = 50% of payment refund.
Cancellation made 90-31 days of arrival date = 25% of payment refund.
Cancellation made 30 days or less of arrival date = No refund issued, full amount of booking due
Bookings made with EasyPay
First payment = non-refundable deposit
Cancellation made more than 120 days in advance of arrival date = 75% of payment refund.
Cancellation made 120-91 days in advance of arrival date = 50% of payment refund.
Cancellation made 90-31 days of arrival date = 25% of payment refund.
Cancellation made 30 days or less of arrival date = No refund issued, full amount of booking due
Virtual Event:
No refunds are available for The Virtual Mastermind Event, 2024.
Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their payment and the full amount of the booking will be due. It is suggested that booking guests take out appropriate travel / cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made. This excludes, but not is not limited to, associated travel costs.