Billing

FAQs

Malik Jumani avatar David Horne avatar Andrew Mackenzie avatar
16 articles in this collection
Written by Malik Jumani, David Horne, and Andrew Mackenzie

My account is deactivated.

Credit card failed.
Malik Jumani avatar
Written by Malik Jumani
Updated over a week ago

How can I see past invoices?

Billing and payments
Malik Jumani avatar
Written by Malik Jumani
Updated over a week ago

Where can I update the credit card information?

Billing and payments
Malik Jumani avatar
Written by Malik Jumani
Updated over a week ago

How do I request a refund?

Getting a refund for the transfers
Malik Jumani avatar
Written by Malik Jumani
Updated over a week ago

Why do I see a charge for the transfers I did during my trial period?

MASV billing explained.
Malik Jumani avatar
Written by Malik Jumani
Updated over a week ago

How do you charge for your service?

How do I get billed?
David Horne avatar
Written by David Horne
Updated over a week ago

When do I get billed for my transfers?

David Horne avatar
Written by David Horne
Updated over a week ago

Can I pay with Paypal?

Andrew Mackenzie avatar
Written by Andrew Mackenzie
Updated over a week ago

Can I pay for MASV directly from my bank account?

Andrew Mackenzie avatar
Written by Andrew Mackenzie
Updated over a week ago

How can I delete my MASV account?

Deleting or cancelling your MASV subscription
Andrew Mackenzie avatar
Written by Andrew Mackenzie
Updated over a week ago

How do I see cost for each transfer?

MASV's pricing structure
Andrew Mackenzie avatar
Written by Andrew Mackenzie
Updated over a week ago

If a recipient doesn’t download the file will I be charged?

Andrew Mackenzie avatar
Written by Andrew Mackenzie
Updated over a week ago

What if an upload fails, will I be charged?

Andrew Mackenzie avatar
Written by Andrew Mackenzie
Updated over a week ago

There is a charge on my bill I don't understand.

Andrew Mackenzie avatar
Written by Andrew Mackenzie
Updated over a week ago

How do I dispute a charge on my bill?

Andrew Mackenzie avatar
Written by Andrew Mackenzie
Updated over a week ago

I want the ability to CC specific people on a file transfer who will not have the ability to download the content. Is this possible?

Andrew Mackenzie avatar
Written by Andrew Mackenzie
Updated over a week ago