If your download is stuck, please do not terminate it, and contact us via support@masv.io or customer support chat widget on MASV.io website with the following information:

  1. MASV account email address (or sender’s email address).
  2. Your location (city, country).
  3. Your bandwidth (you can find it out via http://www.speedtest.net/).
  4. Name of the package.
  5. Your operating system.
  6. Browser/download manager which you are using to download.
Did this answer your question?