These Terms of Service (the "Terms of Service"), including the underlying Privacy Policy  (together with the Terms of Service, the "Terms") as well as any purchase order govern your use of the file transfer services (the “Services”) available through the website and file transfer web applications (including but not limited to "MASV Rush"), available at (the “Website”) owned and operated by LiveQoS Inc. ("us", "we", or "our" or “LiveQoS”).

 Please read these Terms of Service carefully before using the Services.

 Your access to and use of the Services is based on your acceptance of and compliance with these Terms. These Terms apply to all visitors and users who access or use the Services. If you have purchased any Services, then your purchase order (“Purchase Order”) shall also apply to your use of the Services. In the event of any inconsistency between your Purchase Order and these Terms, your Purchase Order shall take precedence over these Terms only to the extent of such inconsistency.

 1. Acceptance of Terms

By accessing or using the Services you agree to be bound by these Terms and accept all legal consequences. If you do not agree to these Terms, in whole or in part, please do not use the Services.

If you are an agent or employee of another entity, you represent and warrant that (a) the individual accepting this agreement is duly authorized to accept this agreement on such entity’s behalf and to bind such entity, and (b) such entity has full power, corporate or otherwise, to enter into this agreement and perform its obligations hereunder.

 2. Services

The Services are made available as part of a simple and fast file transfer system allowing users to move data files via our private global network (the “MASV Platform”).

We may also offer the ability to provide a professional experience for your end users through custom portals where you can add your own images, logo, email notification templates and use a branded URL (i.e. “”) (“Branded Portal”).

 3. Payment for the Service

We offer different Services models which set out different Services levels, fees and invoicing terms. Where we offer more than one Services model, you may select the Services model that suits your needs, and you will be charged the fees for that Services model in accordance with your Purchase Order. We may introduce other Service models in the future. For more information on our Services models and related fees, please visit

 4. Pay-per-use Fees and Taxes

Fees.You agree to pay us all of the fees (collectively the "Fees") required according to your use of the Services and the Services model which you selected, as set out in your Purchase Order.Fees are quoted in the United States Dollar (“USD”) currency and are payable before we will transfer of your files over the MASV Platform. All prepaid Fees are non-refundable except in the case of Services interruption or Services error not caused by you that either precludes your file transfer from being receivable by the recipient(s) you designate, or that results in a file being transferred that is damaged, corrupted or otherwise incorrect. For the avoidance of doubt, any temporary suspension of a transfer which is subsequently resumed does not entitle you to a refund.

Payment. Unless otherwise indicated in your Purchase Order, the Fees for the Services are calculated on a “pay-as-you-go” basis and billed on a monthly basis. Payment is due within 15 days of your receipt of a bill. 

Failure to Pay Fees When Due.If your account is overdue, in addition to any other rights and remedies, we reserve the right to restrict activity on your account, which means that your access to specific content or features of the Services will be disabled unless or until you pay the outstanding amounts owed for your use of the Services.

Taxes.You will be responsible for all sales, use, value added, or other taxes or duties, as applicable, payable with respect to the Services, or otherwise arising out of or in connection with this Agreement, other than our income taxes.

Changes in Fees. We may, at our sole discretion, change our prices or pricing model from time to time.Changes to pricing or pricing models will be implemented immediately as updated on the website or with notice to you and will be applied for all subsequent Services.

Promotional Offers. We may, at our sole discretion, make promotional offers available from time to time, which shall be subject to the terms of each such offer as published by us from time to time. Notwithstanding any such promotional offer terms, we reserve the right to make changes to the terms of such promotional offers or suspend such promotional offers at any time.A promotional offer cannot be sold, transferred or combined with any other offer, and is void if altered or reproduced.A promotional offer is not valid towards the renewal of an existing subscription or prior purchase.A promotional offer has no cash value. We reserve the right to terminate promotional offers at any time, notwithstanding any other terms to the contrary.

Fair Use. Use of the Services is subject to fair usage, and is subject to you using the Services subscribed for under an ordinary range of use and in a way that does not consume excessive or unreasonable capacity in respect of the Services that you are using. We may immediately suspend, restrict, alter or terminate all or part of any Services provided to you or take other necessary protective measures, if we determine that you are contravening this policy, as determined by us at our sole discretion.

 5. Content

Our Services allow you to post, link, store, share, transfer and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post on or through the Services, including its legality, reliability, and appropriateness.

You represent and warrant that: (a) the Content is yours (you own it) or you have the right to use, post, link, store, share or transfer it or otherwise make it available and grant us the rights and license as provided in these Terms, and (b) the usage, posting, linking, storing, sharing or transferring of your Content on or through the Services does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

You further represent and warrant that if we provide you with our Services on a Branded Portal, we are not liable to you or any third party for damages arising from the use, re-use or adaptation of any image, logo, email notification template or branded URL chosen by you, including but not limited to copyright protected works or trademarks.

We do not actively monitor Content that you post on or through the Services, however we reserve all rights to block or remove communications or materials that we determine to be: (a) abusive, defamatory, or obscene; (b) fraudulent, deceptive, or misleading; (c) in violation of a copyright, trademark or, other intellectual property right of another or; (d) offensive or otherwise unacceptable to us in our sole discretion.

You acknowledge that, by providing you with the ability to view and distribute user-generated content on the Services, we are merely acting as a passive conduit for such distribution and are not undertaking any obligation or liability relating to any Content or activities on the Services.

6. Notice and Take Down

We do not permit copyright infringing activities and infringement of intellectual property rights on the Services, and will remove any text, music, videos or other content if properly notified that such content infringes on another's intellectual property rights.

If you are a copyright owner or an agent thereof and believe that any Content infringes upon your copyright, you may submit a notification by providing our Copyright Agent with the following information in writing:

an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest;

a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;

identification of the URL or other specific location on the Website where the material that you claim is infringing is located;

your address, telephone number, and email address;

a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

For questions about our Notice and Take Down procedures, you can contact us by email at or by mail at 535 Legget Drive, Suite 500, Ottawa Ontario, Canada, K2K 3B8, attention: LiveQoS Inc., Copyright Agent. 

 7. Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at that time.Each time you wish to use the Services you are required to update your account information if (whether due to a change in circumstances, original error or otherwise) that information is inaccurate, incomplete or out of date at that time. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Services.

You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password, whether your password is with our Services or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

 8. Intellectual Property

The Services and all content, including but not limited to text, images, graphics or code are the property of LiveQoS and are protected by copyright, trademarks, database and other intellectual property rights. You may display and copy, download or print portions of the material from the different areas of the Services only for your own non-commercial use. Any other use is strictly prohibited and may violate copyright, trademark and other laws. These Terms do not grant you a license to use any trademark of LiveQoS or its affiliates. You further agree not to use, change or delete any proprietary notices from materials downloaded from the Services. 

Subject to these Terms, including payment of all applicable Fees for your Services, LiveQoS grants you a limited, personal, non-transferable, non-sub-licensable, internal license to use the Services during the Term in accordance with any Services specifications indicated on your Purchase Order (including, without limitation, the permitted number of users or total package size).The right to use the Services is licensed, not sold.

 9. Links to Other Web Sites

The Services may contain links to third-party web sites or services that are not owned or controlled by LiveQoS.

LiveQoS has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that LiveQoS shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit. 

 10. Termination

We may terminate or suspend access to our Services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms.

All provisions of the Terms shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Services. 

 11. Indemnification

You agree to indemnify, defend and hold harmless LiveQoS, its principals, officers, directors, representatives, employees, contractors, licensors, licensees, suppliers and agents, from and against any claims, losses, damages, losses, obligations, costs, actions or demands.

These include but are not limited to: (a) legal and accounting fees resulting from your use of the Services; (b) your breach of any of these Terms; (c) anything you post on or upload to the Services; and (d) any activity related to your account. This includes any negligent or illegal conduct by you, any person or entity accessing the Services using your account whether such access is obtained via fraudulent or illegal means.

12. Limitation of Liability

LiveQoS, its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any loss or damage, direct or indirect, incidental, special, consequential or punitive damages, including without limitation, economic loss, loss or damage to electronic media or data, goodwill, or other intangible losses, resulting from (a) your access to or use of the Services; (b) your inability to access or use the Services; (c) any conduct or content of any third-party on or related to the Services; (d) any content obtained from or through the Services; and (e) the unauthorized access to, use of or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other claim in law, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


 13. Disclaimer and Non-Waiver of Rights

LiveQoS makes no guarantees, representations or warranties of any kind as regards the website and associated technology. Any purportedly applicable warranties, terms and conditions are excluded, to the fullest extent permitted by law. Your use of the Services is at your sole risk. The Services are provided on an "AS IS" and "AS AVAILABLE" basis. The Services are provided without warranties or conditions of any kind, whether express or implied, including, but not limited to, implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, and non-infringement.

LiveQoS its subsidiaries, affiliates, and its licensors do not warrant that (a) the Services will function uninterrupted, secure or available at any particular time or location; (b) any errors or defects will be corrected; (c) the Services are free of viruses or other harmful components; or (d) the results of using the Services will meet your requirements.

If you breach any of these Terms and LiveQoS chooses not to immediately act, or chooses not to act at all, LiveQoS will still be entitled to all rights and remedies at any later date, or in any other situation, where you breach these Terms. LiveQoS does not waive any of its rights. LiveQoS shall not be responsible for any purported breach of these Terms caused by circumstances beyond its control. A person who is not a party to these Terms shall have no rights of enforcement.

You may not assign, sub-license or otherwise transfer any of your rights under these Terms. 

 14. Exclusions

As set out, above, some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you. Provincial laws of Canada may apply to certain products and services provided.

15. Evaluation Trial

If you register for a free trial of the Services, then, subject to these Terms, LiveQoS grants you a limited, personal, non-transferable, non-sub-licensable, internal license to use the Services for evaluation purposes during the applicable Trial Period. For the purposes of these Terms, “Trial Period” means the time starting from your registration to use a free trial of the Services until the earlier of (a) the end of the free trial period for which you registered (which trial period shall be fourteen (3) days unless otherwise stated on the registration page for the free trial version of the Services), (b) your usage of all of the allotted file space; or (c) the start date of any paid subscription for the Services ordered by you. LiveQoS may terminate the Trial Period for any free trial of the Services at any time in LiveQoS’s sole discretion and may accept or decline any request for a free trial version of the Services in its sole discretion. NOTWITHSTANDING ANY OTHER PROVISIONS IN THESE TERMS, ACCESS TO THE FREE TRIAL VERSION OF THE SERVICES IS ON AN “AS-IS” BASIS WITHOUT ANY REPRESENTATIONS, WARRANTIES AND/OR CONDITIONS OF ANY KIND.Additional terms and conditions applicable to the free trial version of the Services may appear on the applicable registration page or Purchase Order.Any such additional terms and conditions are incorporated into these Terms by reference.

16. Governing Law; Language

These Terms shall be governed by, and interpreted and enforced in accordance with, the laws in the Province of Ontario and the laws of Canada, as applicable. The provincial courts located in Ottawa, Ontario shall have exclusive jurisdiction over any disputes arising in relation to these Terms or your Purchase Order.

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, then any remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Services, and supersede and replace any prior agreements, oral or otherwise, regarding the Services. 

It is the express wish of the parties that this agreement and all related documents be drawn up in English .C’est la volonté expresse des parties que la présente convention ainsi que les documents qui s’y rattachent soient rédigés en anglais.

 17. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Services.

18. Contact Us

If you have any questions about these Terms, please contact

Last updated: February 20, 2019

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